Frequently Asked Questions (FAQ)
Pricing and Payment
What methods of payment do you accept?
We can accept e-transfer, debit, visa, mastercard, and cash. In order to keep our rates down as much as possible, we prefer e-transfer if possible.
How much are junk removal services and how does Get R Gone charge?
Cost of removal is dependent on a number of factors. You can click the link to get a detailed explanation on How We Charge.
Are estimates for junk removal free?
Yes! Our on-site estimates are always free! If we have time in our schedule to do the removal, we can also complete the job right away if you approve.
Can I get an estimate over the phone?
While we try to give our customers the most accurate information possible over the phone, we prefer to view the junk in person to provide a more precise estimate.
Is junk removal free?
Get R Gone is a family owned and operated local business that offers paid full service junk removal. We offer highly competitive rates and second to none service to our clients. Take a look at Our Reviews On Google.
What is the difference between junk removal and bin services?
The primary difference between junk removal and bin companies is the level of service that they provide. While bin companies will drop off a bin for you to fill yourself, our full service junk removal includes a team of professionally trained team members that will remove the items from your home, apartment, backyard, garage, basement, attic… you name it. Many people are surprised how comparable the cost of the two services are, and with our full service junk removal you don’t have to lift a finger! If a bin service is still the right fit for you, give us a call and we can recommend a reputable provider in your area
Do you have a seniors discount?
Yes! We offer a 5% seniors discount when asked.
What We Take and What We Do
What is junk removal and what do junk removal companies do?
Our full service junk removal makes decluttering your space and getting rid of unwanted items as easy as a phone. Our professional teams come to your location with either a dump truck or enclosed box truck, depending on the type of items we are removing. From there, you don’t have to do a thing, just show us what you want removed and we will take care of the rest
What do junk removal companies do with the junk they remove? Do you recycle and donate?
Get R Gone junk removal has a comprehensive recycling and donation strategy that keeps as much as possible out of the landfill. We take pride in giving your used items a second life through donation and recycling. We work closely with a number of charitable organizations and private recycling centers to do our part for the environment.
Can you take paint?
Paint is considered to be a hazardous material, and we cannot take it at this time. One of our team members would be happy to recommend an enviro-depot near you that accepts paint from local residents.
Can you take propane tanks?
Propane tanks are considered a dangerous good and we are unable to transport them at this time. However one of our team members can help you find the closest recycling facility.
Does Get R Gone do demolition?
Get R Gone offers demolition services on small structures such as decks, sheds and fences, please contact us for more information.
Does Get R Gone offer moving services?
We do not offer moving services at this time.
Does Get R Gone do house cleaning?
Get R Gone sweeps up each job site after removal, however we do not offer house cleaning services at this time.
What kinds of items can Get R Gone NOT take?
Get R Gone can remove “almost” anything from “almost” anywhere. See a comprehensive list of what we take. There are a few things that we cannot remove, but we recommend contacting us with your specific request to find out more.
Appointments and Service
How long is my appointment window?
We book in two hour appointment windows. We will keep you updated on our estimated arrival time as your appointment window approaches
How do I cancel or change my appointment?
If you need to cancel or reschedule your appointment, please call, text or email us and we would be happy to make the adjustment for you.
Can you remove my junk if I’m not on site?
Depending on the access to the items, we can often complete a removal without the client on site. In most cases we require a credit card number if you are not going to be on site. Please call for more information.
Are you licensed and insured?
Get R Gone is fully licensed and insured to protect you and your property
What locations do you service?
We service a large area of southern Ontario, including Aylmer, Arva, Belmont, East London, Huron Heights, Hyde Park, lderton, Komoka, Lambeth, London, Masonville, Port Stanley, St Thomas, Strathroy, Talbotville, Westmount, White Oaks & More! View our service area.
What are your hours of operation?
Our hours of operation are Mon – Sat : 08.00 AM – 05.00 PM and Sunday 09:00 AM – 05:00 PM. You can submit an online booking request 24/7 and we will return your request as soon as we are able.
How much notice do you require?
We can often accommodate same day bookings when availability permits, please call, text or email to find our soonest available slot.